Knowledgebase

Once you have added an email account via the cPanel interface, you will be able to set up your mail client to send and receive email.

Configuring Outlook 2002/2003/XP:

1. Open Outlook, go to Tools and select E-mail Accounts
2. Click Add a New E-mail Account and click Next
3. Choose IMAP and click Next
4. Your Name = Your Full Name
5. E-mail Address = Your e-mail address (ex: someone@yourdomain.com)
6. Incoming Mail (IMAP) = mail.yourdomainname.com
7. Outgoing Mail (SMTP) = mail.yourdomainname.com
8. Username = your complete email address (ex: someone@yourdomain.com - entering just "someone" will not work!)
9. Click Next, then click Finish
10. Now go to Tools and select E-mail Accounts
11. Click "View or change existing e-mail accounts" and click Next
12. Click on your email account and then click Change
13. Click the More Settings button, then select the "Outgoing Server" tab 14. Under Outgoing Mail Server make sure that the box for "My server requires authentication" is checked, and click on the Settings button
15. Under Login Information, make sure that "Use same settings as my incoming mail server" is selected
16. Click OK, then click Next, then click Finish
17. You have successfully configured Outlook 2002/2003!

Configuring Outlook 2000 and Outlook Express:

1. Open Outlook Express, go to Tools and select Accounts
2. Click on the Mail tab
3. Click on Add and select Mail
4. Put in your real name when it asks for display name, then press next
5. Put in your e-mail address, then press next. (ex: someone@yourdomain.com)
6. For "My incoming mail server is a..." select "IMAP"
7. Incoming server (IMAP) = mail.yourdomainname.com
8. Outgoing server (SMTP) = mail.yourdomainname.com -- Press Next
9. Account name = your complete email address (ex: someone@yourdomain.com - entering just "someone" will not work!)
10. Password = your password
11. Click Next
12. Select your connection method and then press Next
13. Press Finish
14. Now click on the Mail tab
15. Select the account you have just created and click Properties
16. Click on the Servers tab
17. Under Outgoing Mail Server make sure that the box for "My server requires authentication" is checked, and click on the Settings button
18. Under Login Information, make sure that "Use same settings as my incoming mail server" is selected
19. Click OK, then OK again, and Close to finish
20. You have successfully configured Outlook or Outlook Express!


Configuring Mozilla Thunderbird:

1. In Mozilla Thunderbird, select Tools > Account Settings
2. Select "Email account " and click Next
3. Enter your name and e-mail address (eg, someone@yourdomain.com - entering just "someone" will not work!)
4. Select "IMAP" as the type of incoming server you are using. Your incoming server is mail.yourdomain.com. Click Next.
5. Enter your full e-mail address for both the "Incoming User Name," and "Outgoing User Name" (eg, someone@yourdomain.com - entering just "someone" will not work!) Click Next.
6. Enter a name for your e-mail account and click Next.
7. Verify your account information and click Finish.
8. In the Account Settings window, select "Outgoing Server" listed below your new account.
9. Enter "mail.yourdomain.com" for the "Server Name".
10. Select "Use name and password" and enter your full e-mail address (eg, someone@yourdomain.com - entering just "someone" will not work!). Thunderbird will ask you for your password the first time you try to send mail. Click OK.

Configuring Mac Mail:

The following guide is relevant to several different versions of Macintosh Mail although menus may vary

1. Click on the Mail 'Stamp' icon in the program's dock.
2. Once the program is open, click on 'Tools' or 'Mail' in the top menu, then select 'Preferences'
3. Click on 'Add Account (If you want to edit an account that is already set-up, you can simply hightlight that account and click on 'edit' to change the account settings) 4. You now need to provide all your email settings:
Account Type Should always be set to IMAP Email Address
IMAP Email Address Your full email address (eg, someone@yourdomain.com - entering just "someone" will not work!)
Full Name Is the name displayed when you email people, it can be your first, full, or even company name
Incoming Mail Servers mail.yourdomain.com
Username Your account username is the ENTIRE email address (eg, someone@yourdomain.com - entering just "someone" will not work!).
Password Enter the password that you set up for this email address.
Outgoing Mail Server mail.yourdomain.com
5. Once done click on the 'OK' button to save the settings and complete the set-up.